Amazing story...a year later
My wife's BMW X5 recently developed a problem with its suspension. Having recently moved to Ashburn from Hamilton, where Progressive had taken care of our autos, we took the car to a local reputable repair facility. After repairing the suspension, the facility noted that the car had the wrong sized tires on the rear of the car which prevented the new suspension from setting properly. The tires had been put on by Progressive last November. I spoke with Jeff and without issue, after researching the records and the requirements, he acknowledged the mistake and not only paid for new tires, had them delivered to Ashburn repair facility so we wouldn't have to deal with transporting the car to Hamilton. He said, like everyone, we sometimes make a mistake. He worked with the Ashburn repair shop to ensure timely delivery of the tires and covered all expense associate with the matter.
This is outstanding customer support --even thought I am technically a "former" customer. I wish every business had the ethics and quality of customer relationship that Jeff and his team exhibited. Kudos to you!! Well done!
EndGame Success, LLC
Been dealing with Jeff , Kelly and the crew for a VERY , VERY long time. Always there in a pinch and always honest and upfront.
County of Loudoun
"Jeff, Kelly, and the crew at Progressive are superb in every facet of automobile and customer service. I recently sold my car with over 274,000 miles on it (needed something bigger - it was running great). Progressive is the only shop I used for maintenance and repair from mile 1. They're fair, competent, and unquestionably honest."
"Jeff and his crew at Progressive are the best! Reliable and they always perform top notch work. They are the only people that I have work on my cars."
"As always, service was prompt, thorough, and excellent."
"Polite. Professional. Accurate estimates. Good Workmanship"
"Progressive is great. Easy to deal with. Give you clear info and choices about your car. Plus they don't try to do a bunch of extra work. Kelly keeps you informed and they're prompt. I'm glad they're there."
"Always prompt, courteous and helpful. Also very important is the fact I know I can trust them. Their prices are fair and they recommend doing only the work that really needs to be done."
"My recent experience at Progressive Automotive was superb - exactly like every other time I took my automobile there to have work done."
"Thank you, it was fast, always meeting very interesting people in your lobby. You have a very interesting group of customers. My car head lights look like new and my car is running good. Kelly is a very gracious hostess (lol) "
"Handled my requests for my old '92 Olds with kindness! I want to keep it on the road a few more years, because it has been "in the family" since 1992.... I did not know I would need tires to pass inspection. Jeff gave me the bad news, priced out new ones, and had them delivered and installed the next day. Thanks!!"
"Progressive is a GREAT auto repair shop. Always get my work done there. Only comment with this visit is that I was hoping to get a print out of the alignment results but not was available."
"The folks at Progressive are great to work with. I have been taking my cars to them for as long as the doors of the place have been open, and never had a problem. Good People, Good Mechanics, Fair Prices."
"Jeff and Kelly have kept my 3 aging vehicles running for years by providing repairs MUCH lower in cost than a dealer, with comparable quality, and they always back their work. Honest, reasonable prices, excellent customer communication, and always willing to work with the customer. I've never had to take a vehicle back to re-fix a repair, but I know that if I had to they would be happy to address any problem. Small town service that keeps me coming back... "
"Progressive Auto has always done an excellent job. I have been taking our cars to them as long as the shop has been open.I will not let any other car shop touch my car. Love dealing with the Staff @ Progressive Automotive."
"I can always count on Progressive to take care of my vehicles even at the last minute. I trust their service and I am always happy with the results. I love how easy it is to make an appointment and how they always seem to recognize me when I call."
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