Outstanding service in every respect
Outstanding service in every respect from the quality of mechanics to front desk customer service. We would not consider taking our cars anywhere else.
I can always count on Progressive to take care of my vehicles even at the last minute. I trust their service and I am always happy with the results. I love how easy it is to make an appointment and how they always seem to recognize me when I call.
Progressive Auto has always done an excellent job. I have been taking our cars to them as long as the shop has been open.I will not let any other car shop touch my car. Love dealing with the Staff @ Progressive Automotive.
The folks at Progressive are great to work with. I have been taking my cars to them for as long as the doors of the place have been open, and never had a problem. Good People, Good Mechanics, Fair Prices.
Handled my requests for my old ’92 Olds with kindness! I want to keep it on the road a few more years, because it has been “in the family” since 1992…. I did not know I would need tires to pass inspection. Jeff gave me the bad news, priced out new ones, and had them delivered and installed the next day. Thanks!!
My recent experience at Progressive Automotive was superb – exactly like every other time I took my automobile there to have work done.
Always prompt, courteous and helpful. Also very important is the fact I know I can trust them. Their prices are fair and they recommend doing only the work that really needs to be done.
Polite. Professional. Accurate Estimates. Good Workmanship.
As always, service was prompt, thorough, and excellent.
Jeff and his crew at Progressive are the best! Reliable and they always perform top notch work. They are the only people that I have work on my cars.
Amazing Story…A Year Later
My wife’s BMW X5 recently developed a problem with its suspension. Having recently moved to Ashburn from Hamilton, where Progressive had taken care of our autos, we took the car to a local reputable repair facility. After repairing the suspension, the facility noted that the car had the wrong sized tires on the rear of the car which prevented the new suspension from setting properly. The tires had been put on by Progressive last November. I spoke with Jeff and without issue, after researching the records and the requirements, he acknowledged the mistake and not only paid for new tires, had them delivered to Ashburn repair facility so we wouldn’t have to deal with transporting the car to Hamilton. He said, like everyone, we sometimes make a mistake. He worked with the Ashburn repair shop to ensure timely delivery of the tires and covered all expense associate with the matter.
This is outstanding customer support –even thought I am technically a “former” customer. I wish every business had the ethics and quality of customer relationship that Jeff and his team exhibited. Kudos to you!! Well done!
Trustworthy and honest. Have been getting my cars inspected here for years. On the advice of a friend I started going for repairs. Always less expensive and never try to talk me into extra stuff.
Good, honest, reliable and knowledgeable service. I’ve been here several times.
I have been getting my vehicles serviced here for over 10 years. They are always honest, reliable and I have never felt like they suggested any unnecessary repairs. They keep my vehicles running without issues. I would highly recommend Progressive to anyone for all of their automobile service needs.
My dad introduced me to this place. He seems to swear by their work and has taken all his cars here for maintenance, so I thought I’d take a break from the disappointing, sleazy, chain shops and give them a try. After several interactions, I felt compelled to give them a good review. Considering that automotive shops are notorious for dishonesty, it is laudable that they always performed, quality service with integrity. Highly recommended.
They’ve been taking care of our family’s cars for more than a decade now and have always treated us well.
Easy to get an appointment, work done on time. They do an excellent job on my cars.
Great shop, they’re busy, so you may have to wait sometimes for service, but they’re upfront about wait times. I’ve never had a problem with bringing my own oil, filter and spark plugs for them to install.
Staff is friendly and courteous, mechanics are knowledgeable and good at what they do. There’s been several times where I’ve noticed little tweaks that they’ve done and not charged for to make my cars run as best as they can. They don’t do unnecessary work, and will let you know what they find without the pressure of “it has to be done now”. They also don’t constantly pester you with emails and phone calls about service offerings and “it’s time to bring your car in for X”.
I’ve worked as a professional mechanic, and am a do it your-selfer when I have the time and a work area, otherwise I take it to Progressive.
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